Zakaa-AI: Human intelligence, amplified by AI
Zakaa-AI combines human judgment with multi-agent AI to create smarter, more personalized customer experiences across every channel. MediaSci builds the platform in Cairo for organizations across Egypt and the MENA region.
About
Zakaa-AI is a modular, multi-agent customer engagement platform. It combines advanced Arabic NLP, large language models, and human-like conversation so agents can work across voice, chat, and visual channels. Teams can reduce repetitive contact-center work and keep a person available for handoff.
Channels
AI call centers and voice bots handle inbound and outbound calls with real-time Arabic dialect support. LLM chatbots cover the web, WhatsApp, and social platforms, including moderation and sentiment-aware replies. Visual avatars deliver branded, face-to-face experiences on screens and kiosks.
Arabic language and security
The models understand Modern Standard Arabic and more than 13 regional dialects, from Egyptian to Gulf, Levantine, and Maghrebi. A no-code studio lets teams design call flows and brand personas without writing code. Security uses retrieval-augmented generation, knowledge isolation, personal-data anonymization, role-based access, and encryption.
Use cases
Sales automation, customer support, account management, order processing, e-commerce, banking, telecom, healthcare booking, citizen services, public helplines, document processing, HR, IT support, finance operations, and compliance lookup.
Integrations
Salesforce, HubSpot, Zendesk, Microsoft Dynamics, Odoo, WhatsApp, Slack, Microsoft Teams, Telegram, SAP, Zoho, and Twilio.
Questions
What is Zakaa-AI?
Zakaa-AI is a multi-agent customer engagement platform built by MediaSci. It combines Arabic language models with human review so organizations can run voice, chat, and visual agents from one place.
Which languages does it support?
Modern Standard Arabic and more than 13 regional dialects, including Egyptian, Gulf, Levantine, and Maghrebi, plus other languages used by the same customers.
Where can the agents run?
Phone call centers, web chat, WhatsApp and other social channels, and on-screen AI avatars for kiosks and branch displays.
How is customer data protected?
The platform uses retrieval-augmented generation with knowledge isolation, personal-data anonymization, role-based access, and encryption. Customer data stays under the organization’s control.
Who builds Zakaa-AI, and how do I request a demo?
MediaSci builds Zakaa-AI in Cairo, Egypt and serves organizations across Egypt, the United Arab Emirates, Saudi Arabia, and the wider Middle East and North Africa. Email info@media-sci.com or call +20 1159568773.